Returns
New and Unused Product
Whoopmasters India offers a (7) day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (7) days of delivery will not be eligible for return. If the product(s) received have been opened, used, or damaged, no return options will be offered. The shipping cost for any unwanted product will not be refunded by Whoopmasters India. Replacements or exchange to other products may be provided without additional cost by the discretion of Whoopmasters India but on the other hand, returns by the customer due to a valid reason (if the customer doesn’t require the product anymore), there will be a 5% restocking fee and return shipping cost is borne by the customer and will not be refunded. Any such refunds will only be in store credit.
For DOA/Non-working products, customers will need to create a ticket with the respective manufacturer for any replacement procedure. Please get in touch with our customer care for instructions. Replacements will only be given after receiving the approval from the manufacturer.
For returns on New and Unused Product, we require that items are brand new with no signs of use. Packaging needs to be undamaged and fully intact and contains included accessories, cables, batteries, manuals, etc. We require proof of new condition with high-quality photos or a high-quality video showing that item(s) is in new condition with all included accessories.
Warranty seal(s) need to be intact on the packaging.
In the case that the item(s) is returned and the condition is not in New and Unused or included accessories are missing, the return will not be completed and the item(s) will be returned back to the customer at additional shipping cost borne by the customer.
Whoopmasters India will only accept or consider any missing products/accessories claims if you inform the same over mail/WhatsApp/telephone within (24) hours after products arrival. Any missing claims of products/accessories made after (24) hours on product delivery will be not be entertained.
Warranty will not be entertained in cases where there is a user error in installation or assembling or any such scenarios including but not limited to mismatch of products or not following manufacturer recommendation or procedure guidelines.
In any and all cases, Whoopmasters India reserves all rights to the said conditions and each case will be taken individually and the final call will be by Whoopmasters India. If you are uncomfortable with our policy, we request not to complete the purchase and get in touch with our customer care for more clarity on the same.
Return process
Request a Return/Exchange online or over the phone with a Whoopmasters India. representative.
Once accepted we will send you a return label if the returned product is defective. If the product is new and unwanted, you will need to arrange for return shipping to us. Tracking is mandatory for returns.
Please allow 3-5 business days for processing once your order arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.
An exchange or credit will be issued to the customer once approved by a Whoopmasters India representative.
*All returns and exchanges are at the discretion of Whoopmasters India.
Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials. It will be capped at 100INR